PLEASE NOTE ALL NEXT DAY DELIVERIES AS NORMAL VIA DPD across the UK - We hope all our customers are safe and well at this difficult time.

To offer support to you and to show how much we appreciate your loyalty we are offering 20% off in celebration of our exciting new product launch NEXT WEEK!!! Please use NEWLAUNCH20 ...and watch this space!!


Delivery & Returns

We provide free delivery on all orders over £40.
Our standard delivery is £6.95 for weekday deliveries.
For a Saturday delivery it’s £12.95.
International delivery* is available for £14.95.

*Unfortunately we are unable to ship to countries outside of Europe. 


Orders received before 2pm will be dispatched that same day for next day delivery.

Orders placed on a Friday evening or during the weekend will be posted on the following Monday.


Faulty/damaged products

Perfection is something we strive for here at The Urban Botanist but in the unlikely event that you receive a faulty product, we’ll offer you a replacement free of charge or a full refund. Simply send us a picture of the damaged item and we’ll take it from there.

Standard returns

If for some reason you would like to return an item, you have 14 days to do so either for a refund or a replacement.