New Home Baby Grande Ecosystem
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In most circumstances orders received before 2pm will be dispatched that same day for next day delivery. Orders will be dispatched within 3 working days wherever possible. Orders placed on a Friday evening or during the weekend will be posted on the following Monday.
Read the full delivery terms and conditions here.
If for some reason you would like to return an item, you have 14 days to do so either for a refund or a replacement.
Read the full returns terms and conditions here.
Do I need to water my plant?
Each plant type has different requirements which will be provided in your plant care guide. As a rule, always allow the soil to dry out between watering cacti & succulents.
Do my plants need sunlight?
Cacti & succulents enjoy bright areas. The more sun they get, the more water they will need. Please refer to your care guide for full details.
HOW OFTEN DOES MY SUCCULENT NEED WATERING?
Succulents are hardy plants and usually need little care. Each plant will like to drink approximately 15ml of water every couple of weeks. Never water the soil if it is still damp from the previous one.
DO SUCCULENTS LIKE SUNLIGHT?
Succulents love being indoors surrounded by bright light but not direct sunlight.
HOW DO I CARE FOR MY COFFEE PLANT?
The coffee plant, or arabica plant, is considered to be among the easiest and hardiest of house plants. The soil must be kept moist but not soggy. The leaves will become droopy when the plant needs water. Use a 1/3 cup of water and pour near the base of the plant. The coffee plant prefers early morning sun or indirect sunlight.
HOW DO I CARE FOR MY AIR PLANT?
Air plants like bright light and minimal care is required as they are very tolerant to many conditions. Air plants need to be watered approximately once a week as they don't have a root system. You can remove them from your terrarium and place them in a pot of water for a couple of minutes. Please ensure that all excess water is shaken out after watering as you do not want the bas of your air plant to rot.
HOW DO I LOOK AFTER MY MOSS ART?
Moss Art brings the outdoor in and requires zero maintenance. There is no need to water the moss and our products should be kept out of the direct sunlight where possible. Please note our moss products are suitable for interior use only.
HOW TO LOOK AFTER LIVING WALL SUCCULENTS
Every 2-3 weeks please remove the living wall from the wall and place it on a flat surface. Pour a small amount of water into the top of the soil ensuring the water does not touch the plant. Lets the water soak for 15 minutes and then rehang.
WILL THE PLANTS GET TOO BIG FOR MY TERRARIUM/PLANTER?
All the plants we use are very slow growing and as such it is highly unlikely they will grow too big for the terrarium or planter.
THERE IS MOULD ON MY PLANTS. WHAT DO I DO?
This is a sign that the plants are being over-watered. Carefully clean the mould off the plants and soil. Is the terrarium getting enough natural light if so move it to a brighter area. Refrain from watering the plants until the soil dries.
THE FLOWERS ON MY ORCHID ARE SPENT. IS THE PLANT DEAD?
Orchids shedding their flowers is a very natural cycle and does not mean that your plant has died. Orchids bloom and then shed their flowers after about a month or so. Once the flowers have died, remove the dried bloom from the terrarium. Next, prune the stem down to leaves of the plant and resume normal care routine. Make sure that the terrarium is in bright, indirect light for optimum re-bloom conditions.